Our added value
Choosing Imola Gru means choosing a partner able to support and help you manage your lifting equipment in the best way possible, with the aim of complying with legal deadlines, reaching maximum machine efficiency and guaranteeing that your operators will work in safety:
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SPEED AND PUNCTUALITY OF SERVICE
To guarantee prompt assistance, Imola Gru has a substantial fleet of fully-equipped vans available for our customers, always ready to leave and fitted out with equipment for every eventuality. The Imola Gru vehicles allow our teams of technicians to respond immediately to customer requests and operate on site with specific technical equipment and original spare parts ready for installation. This method of spreading out our forces allows us to reduce machine shutdown times to a minimum.
All vehicles are also geo-tagged for prompt and efficient management of interventions.
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PERSONALISED SERVICES
Every system has particular characteristics and different uses, so Imola Gru creates personalised maintenance and testing programmes, in order to guarantee the continued efficiency of customers’ systems while remaining flexible to their availability and the system’s use.
This is why we create personalised maintenance solutions by contract, which guarantee you over time and protect you from the high costs of repairs or prolonged machine shutdowns.
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TURNKEY MANAGEMENT
Entrusting an intervention to Imola Gru, whether it involves maintenance or assembly/dismantling of lifting systems, means completely relieving yourself of the management and coordination of these operations. Our internal organisation and our long experience mean we are able to manage all areas of an operation, from obtaining authorisations to hiring any extra equipment required.
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TECHNICAL ADVICE
The high standard of our interventions is guaranteed by the presence of an internal Technical Office, organised into teams specialising in particular sectors (construction cranes, mobile cranes, industrial overhead cranes and self-propelled cranes).
Our excellent technical library and advanced digital applications allow us to provide support in real time to the operators working in the field: every technician is therefore able to access all of the know-how that Imola Gru has accumulated over its almost 30 years of history.
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COMPLETE MANAGEMENT OF SAFETY AND AUTHORISATION PRACTICES
Thanks to its internal QSE Office (Quality, Safety and Environment), Imola Gru is able to completely take on the management of any necessary legal practice and authorisations to guarantee safe interventions that comply with regulations and procedure. We can do this even in the most challenging contexts, such as public construction sites, extraction sites, offshore platforms, etc.
We are always up-to-date on developments in regulation, and in direct contact with the relevant territorial institutions (ISPESL and AUSL), making Imola Gru the most reliable partner to guarantee the efficiency and control of your lifting equipment, fully conforming to legal requirements.
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DIGITALISATION OF SERVICES AND ONLINE AUDIT LOG
We invest in technology to make our service more efficient and simplify your work.
Imola Gru has developed software specifically for the management of technical assistance, integrated with our Call Centre and an ecosystem of mobile apps to support the technicians on-site. This system has allowed us to create an Extranet reserved for customers, where it is possible to consult the history of all operations carried out on your fleet and download the records of interventions. The history of operations is filterable and exportable, and is recognised by the appointed authorities as an official online audit log.
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SPECIALISED INTERNAL WORKSHOP
Imola Gru also has an internal technical workshop, which offers repair, overhaul and revamping services for construction and industrial lifting systems, thanks to our highly qualified staff.
The workshop has an area of 400m2, is equipped with cutting-edge tools and machines for the repair of any part, and is supplied with an adjoining warehouse with all the original spare parts needed for the job.
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ORIGINAL SPARE PARTS WAREHOUSE
An efficient service complete with technical assistance and preventative maintenance cannot do without a complete supply of original spare parts. Imola Gru, thanks to a large warehouse with over 45,000 product codes, sells spare parts from the most important brands in the sector, such as Krupp, Manitowoc, Grove, Potain, AUTEC and Hetronic. These parts can also be bought through our online shop or our dedicated back office team.
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CONTINUOUS TRAINING
Our continuous training for staff, directly at manufacturers’ update centres, allows us to guarantee maximum standards of efficacy for our interventions and a guarantee of service.
The investments made by the company in order to be at the forefront of technology and professionalism have created a rewarding system for all employees with the desire to learn and grow: a career model based on know-how, curiosity and the will to improve.